My Little Palms

FAQ

Frequently asked questions

You can book directly through our website via the "Build Your Own" page or message us through Instagram, Facebook, email, or phone.

Yes, a 50% deposit is required within 24 hours of submitting your reservation.

  • Full refund minus fees if cancelled 2 weeks before event
  • No refund within 1 week of event unless weather-related and a make up date is not feasible for the client

Credit card, PayPal, check, or cash

24 hours before your event date

Yes! We offer a flexible rebooking policy. If there's no indoor backup space, you can reschedule within 12 months.

We’re based in Montclair, NJ and serve NJ, Metro NYC, and surrounding areas. Standard travel rate is $2/mile roundtrip; NYC is $175 flat.

 Yes! We provide a seamless setup and breakdown, typically 1 hours before your event start time. Timing can be adjusted to suit your needs.

Best for ages 0–6. Ball pits can be enjoyed by older kids or adults at your discretion.

Yes — for supervision only, and shoes must be removed.

 Yes, all children must be supervised by a responsible adult at all times.

Yes, we carry $1M in General Liability Insurance. This covers any equipment-related incidents (not misuse or unsupervised activity).

  • Ball pit balls are cleaned with a professional sanitizing machine using EPA-approved, non-toxic disinfectant
  • All equipment is cleaned and wiped down with kid-safe disinfectant between every rental
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